More than ever, the key to success for any organization is based around its people and their ability to communicate and collaborate, not only within the communication environment but even more with other business processes in the organization. Organizations need to put people back in the centre of business communications. The solution is to bring together communication and information channels into one cohesive environment - empowering people to filter the way others can contact them, streamlining communication flows and promoting efficient ways of working together seamlessly.