All-in-one Contact Center, Operator and Unified Communications solution.
NEC developed Business ConneCT as its all-in-one Unified Communications solution which allows employees to switch between various roles in the company: Contact Center Agent, Operator and Desktop User (Employee). The solution is based on state of the art Microsoft® .Net technology, runs on a single server while users can access the features on their PC desktop or telephone (mobile, DECT terminals).
One solution for Employees, Operators and Contact Center
Improves efficiency, flexibility and productivity of your employees
Single point of contact for your customers, 24/7
Reduces waiting times and lost calls
Affordable Unifed Communications
Facilitates mobile and home workers
Supports all NEC PBX platforms and terminals
Multilingual announcements and user interface
Monitor and improve your business process
Secure, instant and mobile messaging
Rich presence management and directories
Integrates with Microsoft® Outlook, Microsoft® Office
Single server, single install and easy to manage
Minimal user training
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